Guangzhou Nortel Repair Service Center built up in November 2001. As the single repair center in Asia of Nortel Network, center keep on providing customers quicker and better service with lower cost but high efficiency operation mode. Up till now, center receives average over 22,000pcs faulty boards per year.
Advanced production testing capability and equipment
>Obtain as many as 29 kinds of repair testing equipments and GSM/ CDMA production equipments;
>Overseas training background, rich technical skill and full experienced engineering technician;
>Preside over retrofit project to all Nortel Global customers for wireless product;
>Increasing repairable list; |
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Powerful repair capability with super service
>From early of Year 2000, repair capability expend from DMS-100 products to GSM/CDMA products;
>Repair business cover China mainland and Taiwan, India, Australia, Pakistan, US and Hong Kong, etc;
>Is the only Nortel wireless repair center in China, also in Asia;
>Average 8 days’ repair cycle provide customers high efficiency service and support;
>Advanced product tracking system(PTS) control repair cycle more effective as repair units are under well tracking from receipt to ship, including real-time repair status checking;
>Using advanced database record to manage contract information and history shipment record, keep warranty information managing and tracking more effective;
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High-efficiency storage and transportation
>Over 800 square meters spare part warehouse;
>Spare parts stock covers over 500 kinds of items, total quantity over 9,000pcs modules;
>Spare parts warehouse inbound/outbound over 50,000pcs modules per year, average 1,100pcs modules per week;
>Provide “Door-to-Door” delivery service for domestic customers and overseas customers;
>Repair units delivery period for domestic delivery control as short as 2-3 days;
Quick-response call center
>Repair center provide qualified hardware service for China DMS-100 customers;
>With nearly 10 years DMS-100 service experience, repair center together with Nortel Shanghai service center provide GSM/CDMA wireless repair services to customers over China mainland and Taiwan, India, Hong Kong, Pakistan, Australia, etc;
>On duty hotline quick response the repair request and consult raised by customers;
>High-efficiency integration electron fax leads customers service clerk easy and quick checking and handling customer fax.
Hardware service contact information
Guangdong Nortel Repair Service Department
Service hotline: 0757-26621515-3280
Fax: 0757-26621525-3818
Contact Person: Jieen Li
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