Guangdong Nortel has a complete system to provide services to the world.
Guangdong Nortel today has developed a complete set of presale and after service system and formed a highly disciplined and well trained customer service team, and can provide customers with overall and professional technical services and support.

> 3 technical service centers have been set up in Guangdong, Beijing and Xi’an, and we have set up offices in various major cities, which consists of the sales & service networks throughout the country.
>Provide timely and efficient support to the four giant operators (China Telecom, China Netcom, China Mobile, China Unicom) to ensure the excellent operation of their networks all over the country.

>We have a professional customer service team with sophisticated technology and powerful capabilities.
>Set up the 24 hours remote technical support center, which can access to the customer’s captive via phone call, analyze the fault and take remedy actions simultaneously so as to protect the benefit of the customer timely.
>Customer Service Engineering Operation takes the responsibility of the site survey, spec writing, software loading engineering and sales support of wire line and wireless project in Greater China (including mainland, HK and Taiwan). At the same time, it provides services to overseas engineering project in Asia Pacific area.
>Create complete hardware spares depots and hardware repair and management system to provide hardware repair and replacement service for our customers.

>The training for new business and various products is available to train technical people for customer.
>We also are the service center of Nortel Networks in Asia Pacific area for the customer there.
>We are devoted to develop overseas technical service market.