GuangDong Nortel Repair Service Center was established in November 2001. As the single repair center of Nortel Network in Asian Pacific area, it keeps providing customers quicker and better service with lower cost but higher efficiency operation mode. Presently, GDNT Repair Center has equipped with remarkable scale hardware and software. From the date it was found, it averagely receives over 40,000pcs faulty boards each year.
Advanced production testing capability and equipment
>Own as many as 35 kinds of repair testing equipments and GSM/ CDMA production equipments;
>Have a technician team with oversea-training; background, rich technical skill and fruitful experience;
>Perform EC and retrofit project to all Nortel Global customers for wireless product;
>Increasing repairable items.
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Strong repair capability, first class service level
>Repair ability expanded from single DMS-100 in year 2000 to current GSM/CDMA product;
>Repair business extends global wide, covering China mainland, TaiWan, HongKong, India, Pakistan, Vietnam, Indonesia, Australia, Europe, America and Cala etc;
>Sole repair center of Nortel wireless product in China and Asian Pacific;
>Independent repair line and professional repair technical team to provide excellent service to customer;
>”LEAN” manufacturing idea spreading among every staff, keep optimizing operation process to shorten repair service lead time;
>Offering good quality repair service to key products for Nortel customers, and keep expanding new product repair capability;
>7 days average repair cycle time, guarantee high efficiency service and support to customers;
> Advanced product tracking system(PTS) control repair cycle more effective as repair units are under well tracking from receipt to ship, including real-time repair status checking;
>Through modern data base record, contract management and historical shipping info., warranty service is well managed and tracked. |
High-efficiency storage and transportation
>A spare warehouse to keep over 500 kinds of items, total volume reaches 7,000 modules;
> Over 80,000pcs inbound/outbound modules per year, averagely 1,500pcs modules per week;
>Provide “Door-to-Door” delivery service to domestic & overseas customers;
>Domestic delivery period is well controlled within 2-3 days. |
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Quick-response call center
>Repair center provide qualified hardware service for China DMS-100 customers;
>With nearly 10 years DMS-100 service experience, repair center provides GSM/CDMA wireless repair services to customers over China mainland and TaiWan, HongKong, India, Pakistan, Vietnam, Indonesia, Australia, Europe, America and Cala, etc;
>On duty hotline gives quick response to customer repair requests and consultation;
>High-efficient integration customer system allows service interfaces obtain customers’ repair service requests by PC terminal and systematically manage information to ensure swift respond to customer.
Repair service contact information
Guangdong Nortel R&R Service department
Domestic Customer Service Contact: Qingxiu Lan
Service hotline: 0757-26621515-3525
Fax: 0757-26621525-3525
Oversea Customer Service Contact: Maple Luo
Service hotline: 0086-757-26621515-3260
Fax: 0086-757-26621525-3260
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